Privacy Policy

1. Information We Collect

At Velro, we collect information to provide better services to our users. We collect information in the following ways:

Account Information

When you create a Velro account, we collect your email address, name, and payment information for billing purposes.

Usage Data

We collect information about how you use our AI tools, including project data, rendering statistics, and feature usage to improve our services.

Creative Content

We temporarily process your uploaded content and creative assets to provide our AI-powered services. This content is encrypted and processed securely.

2. How We Use Your Information

We use the information we collect to:

• Provide and improve our AI-powered cinematic tools
• Process payments and manage your subscription
• Send you important service updates and notifications
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance our AI models
• Ensure platform security and prevent abuse

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist in our operations (under strict confidentiality agreements)

4. Data Security and Storage

We implement industry-standard security measures to protect your data:

• End-to-end encryption for all creative content
• Secure cloud infrastructure with regular security audits
• Limited access controls for our team members
• Regular data backups and disaster recovery procedures

Your creative content is automatically deleted from our servers after processing, with only metadata retained for service improvement.

5. Your Rights and Choices

You have the right to:

• Access and download your personal data
• Correct inaccurate or incomplete information
• Delete your account and associated data
• Opt out of non-essential communications
• Request data portability to another service

6. AI and Machine Learning

Our AI models are trained on publicly available data and do not use your personal creative content for training purposes without explicit consent. We may use aggregated, anonymized usage patterns to improve our AI algorithms.

7. International Data Transfers

Velro operates globally, and your data may be processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable privacy laws.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware of such collection, we will delete the information immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our platform. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@velro.ai

Address: Velro AI, Inc., 123 Innovation Drive, San Francisco, CA 94105